COVID-19 Shipping Update:
Our #1 priority is the health & safety of our warehouse employees and our customers, the production and fulfillment process was completely redesigned to comply with state recommended social distancing and Covid guidelines.
What has changed?
- Processing times may be delayed. Our staff and warehouse team are still following social distancing protocol meaning we have less team members processing orders. Processing times are generally within 2-3 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may be extended 1-2 business days during holidays, launches/re-stocks, or if there's an influx of orders.
- Please notify us at email@example.com if its been 5 business days and your order has not yet shipped.
- Carrier expedited overnight/2day air shipping speed is the time it takes your package to get in your hands once it leaves our warehouse. It DOES NOT include mandatory processing time. However, if it has been 5 business days and your order has not shipped we will refund all expedited shipping cost.
Thank you so much for your support!
*Please understand that business days do not include WEEKENDS or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
*All shipping cost is non refundable. In the event you will need to return your item, full price of the original AIR SHIPPING cost will be deducted from all refunded items.