Keep in mind there is no 'perfect' match and all of our hair follicles are different. For best blending results, style your extensions with your hair while wet. Use your favorite curl enhancing products (gel, mousse, conditioner etc) and blend your hair using your wet brush, finger coiling, and scrunching. Allow hair to air dry or use a diffuser to dry if you're pressed for time. Please be aware of product build up. It is totally fine to add your favorite products but you will need to wash more often depending on the amount of product you use daily.
General Hair Care
With the proper care your Bel-Hair extensions can last 1 year or MORE. The most important thing to remember about our extensions is to treat it as you would your real hair. When washing and conditioning your hair always use a moisturizing sulfate free shampoo & conditioner.
Detangling and Matting
Heavy scrubbing with deep cleansing shampoos can cause your hair to matte. If your hair is tangling it normally means it is dry or it has heavy product build up. I
For best results, only comb/brush hair using a wet detangling brush while hair is wet with your favorite curl enhancing + detangling conditioner (We love Aussie Moist Conditioner!) Our hair gets better and better the more you wash it!!
Our extensions are 100% safe to bleach/dye! We always suggest leaving this in the hands of the professionals [stylists]. If you insist at doing at home be sure to stick within a 20-30 vol developer and always deep condition after dying.* Please note there will be a 1-2% variance in curl pattern after dying.
*Bel-Hair Extensions is not responsible for damaged hair due to improper care or processing. These are only friendly recommendations and we always suggest consulting a professional stylist. You can expect a 1-2% alter in curl after lightening hair.
COVID-19 Shipping Update:
We’ve been receiving messages in regards to delay in shipping and customer service. We want everyone to know we’re working vigorously to get your goodies to you! Please note that due to the increased order volume and the impact of COVID-19, it may take longer than usual to fulfill your order. We’re working with our team and shipping carrier around the clock to ensure you’ll get your orders as soon as possible! Additionally, our customer service team is experiencing an influx of inquiries that are causing delays in response times. Rest assured, we have the best team working hard to provide you answers and assistance ASAP!
Thank you and we appreciate your patience while we navigate through these uncertain times. We apologized for the inconvenience we have caused.
What has changed?
Processing times may be delayed. Processing times are generally within 2-3 business days* although currently those times may be extended 1-2 days due to the issues relating to COVID-19 and government orders and the impact to our business here in Los Angeles. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
We will notify you as soon as your order is placed if we foresee any issues with fulfilling your order within 4-5 business days.
Please note that priority USPS or 2 day UPS shipping refers to shipping speed does & not include the above processing time.
We appreciate your patience and understanding as we work through this together. Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
Feel confident in your purchase! Text 'HAIR' to (818) 450-5307 to chat with a customer service rep before ordering
We are pleased to accept returns on unopened untampered with clip-in hair extensions. Please notify us within THREE (3) DAYS within you receiving your order if you are not satisfied and would like to return or exchange.
It’s that simple! Shipping charges are not reimbursed. Refunds will be issued in the same payment form as tendered at the time of purchase. Once the hair packaging is opened/tampered with we are very limited if a problem arises.
Merchandise must be physically received and inspected before a return can be granted. Please allow 4-5 business days upon receipt for your refund to be inspected. Refunds will take anywhere between 7-10 business days to be processed. Please contact your bank or credit card prior to contacting us. Refunds that are not approved may be subject to a 35% restocking fee. Original order shipping fees are not refunded.
Final Sale Items:
All items purchased as a promotional offer and/or discounted 40% or more of its retail price is non refundable.
You must contact us first before refunding your package at firstname.lastname@example.org within the THREE (3) day return period. All Bel Hair Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected or opened in any way or a refund will not be issued. Human hair extensions are considered a hygienic product. Therefore, the hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for a return. If you have a test weft it must not be colored, worn, or washed. If the hair is altered the return for refund will not be approved.*
*A 15% restocking fee will apply to all returns. As a courtesy to our customers original orders ship free of charge. In the event of a return all shipping fees will be deducted at full price value. Bel-Hair Extensions reserves the right to use its own discretion when issuing refunds on Human Hair. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our staff & customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you would be responsible for up to a 35% restocking fee*