MOST POPULAR FAQ's:
Los Angeles, California!
Most orders ship out within 3-4 business days however, due to the new restrictions from Covid19 Stay Home order in California, PLEASE allow 3-4 business days (max) before receiving your tracking number as our fulfillment process may take longer than usual. We are fully operational & our fulfillment center is following strict social distancing guideline which ultimately means we have less hands packing orders in a given day. UPS 2-DAY SHIPPING DOES NOT INCLUDE PROCESSING TIME!
Yes! Because the hair has never been processed you can safely dye this hair any color you like. We always suggest getting help from your stylist and doing strand tests before dying.
Unlike most hair companies today, our extensions are 100% Virgin hair which is chemically unprocessed human hair, which is collected from a single donor. We deliver the hair to you in its pure state and natural donor color and it has not been altered by dyes, perms, bleaches, or harsh washes.
Sure! Text ‘HAIR’ to (818) 450-5307 for help from one of our hair specialist!
Please check our length chart
Please be sure to follow our 'How many sets do i need' chart. Keep in mind our extensions are natural human hair that is chemical and filler free from certified donors. It naturally gets thinner towards the ends and mimics your natural hair. In the event you need another set we are happy to extend any discounted offer we are currently having in store or online.
We find that in a result of our many resources available to our customers that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have NOT been OPENED, WORN or TAMPERED with within 7 days of receiving your order. The GOOD NEWS is that all full sets of Bel-Hair extensions come with a TESTER WEFT. You can take out this piece to determine if the curl pattern and length is a good match. Before ordering be sure to text ‘Hair’ to (818) 450-5307 IF you have any questions regarding hair texture or length. We're always here to help.
Non-refundable items include:
Colored hair (blonde, #4 hair)
Bougie clip-in set (exchange only)
Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the safety seal on the packaging has been broken.
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Bel-Hair Extensions will not be responsible for lost returns.
Human hair extensions are considered a hygienic product. Therefore, we do NOT offer returns or exchanges if the safety seal on the packaging has been broken. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients. We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons. If you find that we accidentally sent you the wrong order we have no questions asked exchange policy but it will not be treated as a return.