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Bel-Hair Extensions

Customer Service

Quick answers about your order, shipping, returns and more. Can't find what you need? Our team is always happy to help at contact@belhairextensions.com.

Orders & Shipping

Shipping & Delivery Times

For complete details on shipping rates, delivery zones, carriers and estimated delivery windows, visit our Shipping Information page. Looking for the status of an order you've already placed? Head down to Where's My Order.

View Shipping Information Where's My Order
Orders & Shipping

Where's My Order

Here's everything you need to know about processing times, tracking, and what happens after you place your order.

How long does my order take to process?
  • Pre-order items typically take 10 to 14 business days to process before they ship.
  • In-stock items typically take 3 to 5 business days to process before they ship.
  • Business days are Monday through Friday and do not include holidays.

If your order hasn't shipped once this processing window has passed, please email us at contact@belhairextensions.com and we'll look into it for you right away.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can also check the status of your order anytime using our tracking page.

If you're still within your processing time, your tracking link may not show any movement yet. This is completely normal and simply means your order is being prepared.

Track My Order
How do I know if I placed a pre-order?

Before completing a pre-order, you're asked to check a box confirming that you understand you are placing a pre-order and that you're aware of the processing time listed above. If you checked this box at checkout, your order is a pre-order and will follow the pre-order processing timeline.

Orders & Shipping

Can I Cancel or Change My Order?

To get your order to you as quickly as possible, we begin processing as soon as it's placed. Because of this, there's a short window to make changes:

  • Cancellations can typically be honored within 24 hours of placing your order.
  • Changes to your order, such as length, texture or color, can typically be honored within 48 hours.
  • Shipping address updates can be made any time before your order ships.

Please reach out to us as soon as possible and we will do our best to accommodate your request.

Email Us About Your Order
Before You Order

Need Help Choosing Your Texture or Color?

Choosing the right texture and color is a big decision, and we're happy to help before you order. Book a consultation with one of our live agents, or send us a photo and we'll get back to you promptly with personalized recommendations.

Book a Consultation Email Us a Photo
After Delivery

Returns & Exchanges

We offer free returns on unopened extensions within 14 business days of receiving your order. For full eligibility details, exceptions and instructions on how to start a return, visit our return policy.

View Our Return Policy
For Licensed Stylists

Stylist Resources

Not yet registered as a Bel-Hair stylist? Sign up for exclusive pricing, early access to new launches, and stylist-only perks.

Register as a Stylist

Already registered? For direct communication and custom orders, reach our pro team at salonpro@belhairextensions.com.