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ReturnPolicy

At Bel-Hair Extensions, we pride ourselves on catering to a wide array of hair textures. All of our extensions are crafted to order from raw hair human materials, ensuring a personalized and perfect match for every customer. Please review our tailored return policy:

ORDER WITH CONFIDENCE: BOOK A VIRTUAL CONSULTATION WITH US

  1. 14-Day Return Window: You have 14 days from the receipt of your extensions to initiate a return for a refund..
  2. 12% Restocking Fee: As a bulk of our products are made to order, returns are subject to a 12% restocking fee. This fee can be avoided by:
    1. Expert Matching Assistance: Contact our expert team for guidance in selecting the ideal match for your hair, considering our vast range of textures and colors. Get matched here.
    2. We're Live! Book a consultation with one of our curly reps!
    3. Realistic Curl Goals: Only 48% of customers are a perfect match to our curl patterns. Styling is still needed when applying your extensions.  
    4. Customized Extensions: Did you know there’s no customization fees if you need your texture or color customized? Start a custom order here.
  3. Free 30 Day Exchanges: Understanding the uniqueness of each order, we offer store credit on items returned in their original condition. Your store credit can be used towards a different color or texture or customized extensions of your choice.
  4. Customized extensions are non refundable, however, if you feel you received the wrong product please email contact@belhairextensions.com. Your customized item must still be in its unused and unaltered for an exchange or replacement. 
  5. Product Condition for Returns: Given the nature of our human hair extensions, products must be returned unused, unaltered, and in their original packaging. You are welcomed to remove the netting to feel and touch the extensions and match them to your curls however the zip tie or black band must stay intact.
  6. Refund Processing: Refunds are processed to the original payment method after we receive and inspect the returned item, within 5-10 business days

Your satisfaction is our top priority, and we are committed to providing you with extensions that perfectly complement your individual curl style. To start your return, click here: Initiate a Return.

By purchasing, you fully agree to our terms and policy*