BEL-HAIR PRO / Signature Steam™ · Beach Wavy 2C / Fusion Extensions · K-Tip · i-Tip

Yes — we offer free 14-day returns on all orders. To be eligible, hair must be unused and unopened in its original packaging. Start your return directly through our return portal here →

When your order arrives, you're welcome to remove the hair from the net and packaging to check the color, texture, and length. However, please do not cut the band that ties the hair — cutting the band makes the hair ineligible for return.

Our extensions are produced in small batches to ensure every piece meets our quality standards before it ships. Pre-ordering reserves your exact texture, length, and color from the next production run.

Better batch control — your bundles come from a single, consistent, traceable batch. This prevents the common issue of curls behaving differently within the same order.

Intentional sourcing keeps pricing fair — we prepare hair based on real customer demand, avoiding waste and maintaining premium standards.

Yes — pre-orders and custom orders fall within the same 14-day return policy. Hair must be unused and unopened to qualify. Start your return through our return portal here →

We aim to get all pre-orders out closer to the 10 business day mark. During peak seasons, processing may take the full 14 business day timeline. You'll receive a shipping confirmation with tracking as soon as your order leaves our hands. Business days are Monday–Friday, excluding weekends and US holidays.

All extensions are measured when pulled straight. Installed length will be shorter depending on your texture:

Texture	Curl Pattern	Expected Shrinkage
Sea Wave / Beach Wavy	2a–2b / 2c	3–4 inches
Exotic Curly	3a–3b	5–8 inches
Island Curly	3c	8–10 inches
Temple Luxe Curly	3a–3b	4–5 inches

For example, a 22" Exotic Curly set will install closer to 14–17". Size up if you want to hit a specific installed length.

Length	Recommended Weight
18"	150–200g
22"	200–250g
24"	300–400g

Your stylist will confirm the right amount based on your hair density and desired fullness.

Always choose the lighter of the two colors. It's much easier for a stylist to tone hair darker than to lift it lighter. Going darker is also gentler on the hair, preserving quality and longevity.

Temple Luxe — natural donor hair that has not been chemically processed. Allows for full color customization including lightening and straightening. Behaves like your own natural hair.

Signature Steam — professionally processed for color and texture. We do not recommend lightening or straightening Signature Steam extensions. Further processing can compromise the curl pattern and longevity.

Reach out within 14 days and we'll resolve it — replacement, exchange, or return. Start through our return portal → or email contact@belhairextensions.com.