Extension Evaluation

Minimum quantity	Discount
Buy 2 +	Get 10% discount

Your Information

Full Name *

Please enter your name.

Email Address *

Please enter a valid email address.

Order Number *

Please enter your order number.

About the Issue

1. Walk us through when you first noticed the tangling. *

Please describe timing as specifically as you can (e.g. after first wash, a few days in, after a specific activity, etc.)

Please describe when you noticed the tangling.

2. Where is the tangling happening most? *

Please select at least one location.

Wash Routine

3. How would you describe your typical wash routine? *

Washed and fully dried same day Washed and partially air-dried Washed and fully air-dried Washed and styled while damp Varies depending on schedule

Please select an option.

4. Describe how the extensions are typically dried after washing. *

Include anything you usually do after washing (air drying, blow drying, diffusing, leaving damp overnight, etc.)

Please describe your drying routine.

6. How often have you used a clarifying shampoo since installation? *

Please select an option.

Products & Styling

5. Which products are currently being used on the extensions? *

Please list brand names and product types (leave-in, oils, curl creams, bonding treatments, etc.)

Please list the products you're using.

7. How often are the extensions typically detangled? *

Please select an option.

8. What tools are most commonly used for styling or detangling? *

Please select at least one tool.

Daily Wear & Sleep

9. What best describes your typical daily wear? *

Worn down most of the time Often tied up (ponytail/bun) Frequently restyled/manipulated Minimal handling

Please select at least one option.

10. How do you usually sleep with your hair? *

Please select at least one option.

Routine & Environmental Exposure

Most routines include some level of activity, moisture, or environmental exposure — this helps us understand patterns, not perfection.

11a. Over the past 2 weeks, which of the following have been part of your routine?

Attended workouts, fitness classes, or outdoor activities Hair was exposed to water outside of wash day (shower steam, rain, pool, ocean, etc.) Hair remained slightly damp for a period of time (including after workouts or showers) Hair was worn up or secured for extended periods (gym, errands, etc.) Minimal activity and mostly controlled environment

11b. On average, how often does your routine include sweating or water exposure?

Rarely 1–2 times per week 3–4 times per week 5+ times per week

Please select an option.

Changes & Condition

12. Have any changes been made to the extensions since receiving them? *

Please select at least one option.

13. How would you describe the feel of the hair now compared to when first received? *

Please select at least one option.

14. Anything else you think we should know? (optional)

Photos

Upload 1–3 photos of your extensions (optional but helpful)

Show us where the tangling is happening. Clear photos in natural light work best.

Tap to upload or drag photos here

JPG, PNG or HEIC · Up to 3 photos · Max 5MB each

Please upload no more than 3 photos.

Your cart is empty

Total

$0.00 USD

Popular Searches

Extension Performance Review

We've Got It — Thank You.

Your Next Steps

Your cart is empty

Total $0.00 USD

Extension Performance Review

We've Got It — Thank You.

Your Next Steps

Total

$0.00 USD